Vidmud strives to provide satisfactory services to our customers, and we totally understand that there may be situations where you need to request a refund for purchased credits. This guide tells you what to know before asking for a refund and how to initiate a refund request.
Refund Policy Overview
Whether you subscribe to a monthly or annual plan, or purchase a one-time Credit Pack, we offer a 30-day money-back guarantee. Refund will be achieved under acceptable circumstances:
Monthly Subscription: We will provide a full refund if the credits have not been used within 30 days from the date of subscription. If any credits have been used, no refund will be provided.
Annual Subscription: If less than 10% of the credits have been used within 30 days from the date of subscription, you are eligible for a full refund.
If more than 10% of the credits have been used within 30 days from the date of subscription, a partial refund will be issued based on the remaining unused credits.
One-Time Credit Packages: We will provide a full refund if the credits are not used within 30 days from the date of purchasing; if the credits have already been used, a partial refund will be issued based on the remaining unused credits.
Note: AI content generation requires substantial computational resources. Credits that have been consumed cannot be recovered or refunded. All refunds apply only to unused portions.
We will not be able to accept refund requests that are initiated after all credits have been used up or more than 30 days from the date of purchase.
For more information about our refund terms and conditions, please review our Refund Policy.
How to Request a Refund
If you need to request a refund, please visit our [Contact Us] page and submit a support request form or by contacting our customer support team via email: support@vidmud.com.
Our support team will review your refund request and respond within 3 business days. If your refund is approved, the funds should be back to your original payment method within 5–10 business days.
Note: In order for us to solve your problem faster, please provide your correct subscription account or attach your payment receipt when contacting us.
